Front Office Manager

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Office Manager at the Courtyard by Marriott, in Nanaimo, BC!

Essential Job Duties and Responsibilities

This individual is responsible for the front office operations and respective staff. The Manager is responsible for lodging operations, reconciling lodging inventory issues that arise and resolving lodging type conflicts, coaching and counseling staff, managing guests’ requests and preferences, and assisting front-line staff in delivering service and culture that is consistent and continually in accordance with Brand standards and Hotel Equities.

• Ensure consistent, superior customer service when greeting and registering guests.
• Manage Front Office schedules and ensure appropriate personnel for occupancy forecasts.
• Assist in interviewing, hiring, and training front desk agents to ens...