Front Office Manager

Description

We are seeking an experienced Front Office Manager to lead our front office team and provide exceptional service to our guests. The ideal candidate will have a strong background in hospitality management and a passion for delivering top-notch guest experiences.

Responsibilities

• Oversee the daily operations of the front office, ensuring smooth and efficient service.
• Manage and train front office staff, including receptionists and concierge personnel.
• Handle guest inquiries, complaints, and requests in a professional and timely manner.
• Coordinate with other departments to ensure a seamless guest experience.
• Maintain accurate records of room availability, reservations, and occupancy rates.
• Implement and enforce hotel policies and procedures to enhance guest satisfaction.
• Prepare reports on front office operations and performance metrics.