Job Description

Front Office Manager

Position Overview:

The Front Office Manager is responsible for overseeing front desk operations, ensuring high standards of service and guest satisfaction.

Key Responsibilities:

Manage the front office team, including hiring, training, and performance evaluations.

  • Recruit and onboard new staff members if needed.
  • Conduct regular training sessions on customer service and operational procedures.
  • Evaluate team performance through regular assessments and feedback

    • Ensure smooth check-in and check-out processes for guests.

  • Monitor check-in/check-out times to minimize wait times.
  • Assist front desk staff during peak hours.
  • Ensure proper documentation and payment processing for all guests.

    • Address guest inquiries, complaints, and feedback promptly.

  • Maintain a guest complaint and resolutions log.
  • Train staff on effective communication and conflict resolut...

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