Job Description
Oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
Ensure appropriate stock level for the smooth run of the Front Office operations and to approve requisitions accordingly.
Ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service and also the privacy of the guests and the confidentiality of the information is respected.
Act as a representative of the Management when dealing with guest complaints or if a member of the Front Office team is facing difficulties that she/ he cannot solve on her/ his own.
Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
To be fully aware of and to report all guest comments or complaints.
Qualifications
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