Front Office Manager

The Front Office Manager directly supervises all front office associates and ensures proper completion of all front office operations to maximize revenues and profits while attaining optimal guest satisfaction. Front office operations include, but not limited to, directing and coordinating activities of the front desk, reservations, guest service, and ensuring proper appearance of lobby and all public areas. The Front Office Manager implements company programs and supervises the daily operations of the front desk to comply with policies and procedures, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to hotel guests. The Front Office Manager also acts as the Manager on Duty when scheduled as such by the General Manager

Requirements:

• Effective written and verbal communication skills
• Self-starting personality with an even disposition
• Strong leadership and tea...