Front Office Manager

Reporting to our General Manager and with a hands-on approach, you as the Front Office Manager will manage the from office operations across reception, guest relations, telephones and night audit functions, while creating memorable and unique experiences for the guests visiting the Hotel.

We encourage you to bring the ‘real you’ each and every day, and connect with our guests and our people.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great benefits. #WeAreHeartists

In this role you will:

• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensu...