Front Office Management Role at Matrix Hotel

Shape remarkable guest experiences as an Assistant Front Office Manager at Crescent Hotels & Resorts. Drive team performance and operational excellence while maintaining guest satisfaction.
In this pivotal role at Matrix Hotel, you will partner with the Front Office Manager and lead guest service operations. Your responsibilities will include training and coaching staff, managing schedules, and elevating guest experiences by resolving complaints and special requests. Strive for operational efficiency and ensure that the Front Office team meets high standards of service delivery.
Key Responsibilities:
• Oversee daily operations of the Front Office department
• Coach and train team members for success
• Address guest complaints and fulfill special requests
• Streamline shift communications for effective service
• Exercise judgment in emergencies and operational challenges
Requirements:
• Minimum of 3 years in hospitality management or supervisory roles
• Str...