Job Description
Job Description
- Provide exceptional service to guests, handle inquiries, requests, and complaints, and perform guest “touchpoints” to ensure satisfaction
- Assist with check-in and check-out procedures, ensuring accuracy and efficiency
- Monitor and coordinate guest requests, reservations, and room assignments
- Train in all positions of the Front Office to gain a full understanding of operations, including reception, concierge, and guest services
- Lead opening and closing procedures of the Front Office desk
- Participate in cross-training duties across other hotel departments (as needed) to gain holistic hotel experience
- Maintain and update guest information and records accurately in the PMS system
- Assist department managers with special assignments or projects and administration related to the Rooms Division
- Participate in pre-shift briefings and daily team meetings
- Attend weekly Front Office or hotel sta...
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