Front Office & Facilities Manager – Immediate Start

**About the role**
Four Seasons Hotel Madrid is currently seeking a Front Office Manager to join our team. Reporting to the Director of Rooms, the Front Office Manager provides strategic and operational leadership for Front Office, Guest Services, and Guest Experience. The role ensures service excellence, team development, and operational efficiency, consistently embodying Four Seasons culture and standards. **Strategic Leadership**
Set the strategic and operational direction for Front Office, Guest Services, and Guest Experience in alignment with the Rooms Director, ensuring consistent execution of Four Seasons standards. **Recruitment & Performance Management**
Oversee hiring, onboarding, training, and performance evaluations for the Front Desk, Concierge, Guest Services, and Guest Experience teams. Establish KPIs, service benchmarks, and quality standards, continuously identifying opportunities to elevate the guest experience and operational results.Proven leadership ...