Job Description

Job Description

Description:

  • Follow up customer calls where necessary

  • Complete call logs and produce call reports

  • Answer calls professionally

  • Respond to customer inquiries

  • Research required information using available resources

  • Handle and resolve customer complaints

  • Enter customer information

  • Identify and escalate priority issues

  • Route calls to appropriate resource

  • Identify and escalate situations requiring urgent attention

  • Track and route problems and requests and document resolutions

  • Stay current with system information, changes and updates

  • Greet and welcome guests as soon as they arrive at the office

  • Direct visitors to the appropriate person and office

  • Answer, screen and forward incoming phone calls

  • Ensure reception area is tidy and presentable, with all necessary s...

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