Job Description
- Guest Check-ins: Process all guest check-ins, verify guest identity, form of payment, and assign rooms. Issue room keys and activate them.
- Account Setup: Create accurate guest accounts based on their requirements, including Marriott Rewards information and ensuring rates match market codes.
- Billing & Payment: Secure payment before issuing keys, adjust billing as needed, and ensure proper payment processing.
- Reports: Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports at shift end.
- Guest Assistance: Provide guests with directions, property information, and assist with requests by contacting appropriate staff. Follow up to ensure needs are met.
- Transaction Handling: Process payments, vouchers, paid-outs, charges, and balance receipts. Secure the cash bank at the start and end of each shift.
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