Job Description
Job Description
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms, visitors.
- Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Communicate with Duty Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off...
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