Front Office Director at Pomeroy Lodging

Pomeroy Lodging seeks a Front Office Director in beautiful Kananaskis, AB. Elevate guest services and lead a dynamic hospitality team to success.
As the Director of Front Office, you will oversee the operational aspects of the Front Desk, Concierge, and Inhouse Reservations departments. Strong managerial skills and operational understanding are crucial for maintaining high Guest Services scores. This role offers a unique opportunity for those passionate about delivering exceptional hospitality and financial management.
Key Responsibilities:
• Manage daily operations and billing accuracy in Front Office
• Support upselling training across guest service interactions
• Develop and mentor the Front Office leadership team
• Ensure compliance with safety standards and crisis protocols
• Collaborate with hotel departments for superior service
Requirements:
• 3+ years of management experience in Front Office
• Relevant degree in Hospitality or Business is an asset...