Front Office Coordinator

The Front Office Coordinator is responsible for supervising and coordinating the daily operations of the Front Office department. The role ensures efficient, professional, and courteous guest arrival and departure experiences, while maintaining high operational and administrative standards. The position also supports staff development, departmental administration, and financial control processes.

Key Responsibilities

• Supervise Front Office staff to ensure smooth and efficient daily operations
• Train, coach, and support team members to deliver excellent guest service
• Ensure professional and courteous guest check-in and check-out procedures
• Handle guest queries, complaints, and escalations promptly and effectively
• Oversee Front Office administration, including reservations support, reporting, and record keeping
• Ensure accurate capturing of guest information and billing details
• Supervise cash han...