Front office attendant

Minimum Qualifications Grade 12 (Matric) or equivalent. Certificate or Diploma in Hospitality Management, Tourism, or a related field is advantageous. Training in customer service or front office operations is beneficial. Experience Minimum of 12 years' experience in a Front Office, Reception, or Guest Services role within a hotel, lodge, resort, or hospitality environment. Experience using a Property Management System (PMS) such as Opera, Protel, or similar is advantageous. Experience handling reservations and guest enquiries is preferred. Knowledge Front office procedures and hotel operations. Guest service principles and hospitality standards. Reservation and booking processes. Cash handling and payment processing. Telephone etiquette and professional communication. Basic administrative and office procedures. Health, safety, and security procedures. Skills & Competencies Excellent customer service and interpersonal skills. Strong verbal and written communication skills. Professional...