Job Description
- Welcomes guests upon arrival and provides a warm, positive first impression
- Performs guest registration, check-in, and check-out procedures efficiently
- Assigns rooms based on availability, guest preference, and hotel protocol
- Issues room keys or access cards and explains hotel guidelines when needed
- Manages and updates reservations accurately in the Property Management System (PMS)
- Handles walk-in inquiries, phone calls, and email communications promptly
- Responds to guest requests and inquiries in a courteous and helpful manner
- Addresses guest concerns or complaints and escalates when necessary
- Coordinates with housekeeping for room status, cleaning schedules, and readiness
- Endorses maintenance or repair needs to the engineering team
- Communicates with security for guest safety, access, and incident handling
- Posts and verifies room charges, service requests, taxes, and other fee...
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