Job Description

Job Title: Front Office Associate

Location: University Pad Residences Taft / UPad Taft - 912 P. Ocampo St, Malate, Manila
Reports To: Front Office Officer/Manager

Qualification

  • Bachelor's degree in Hospitality/Tourism/Hotel Management, Marketing, Business, or another relevant field.
  • With good written and oral communications skills.
  • Detail-oriented with ability to plan, prioritize, organize and execute work with minimum supervision.
  • Customer service oriented.
  • Has a positive attitude, a friendly demeanor to create a welcoming environment.
  • Knowledge of reservations system or PMS software is a plus.
  • Fresh graduates are welcome to apply.

Duties

  • Welcomes and assists guests during check-in and check-out, ensuring compliance with dormitory/hotel policies and procedures.
  • Responds promptly and courteously to guest inquiries, concerns, and complaints, escalating issues to the a...

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