Job Description
Position Summary
The Front Office Assistant is responsible for providing courteous, professional, and efficient front desk services to guests in accordance with hotel policies, standards, and procedures. This role serves as the primary point of contact for guests and plays a critical role in delivering exceptional guest experiences, ensuring operational accuracy, and supporting overall front office functions.
The Front Office Assistant is expected to uphold the hotel’s service standards, maintain confidentiality, and comply with all applicable laws, regulations, and internal policies.
Key Responsibilities
1. Guest Services
Greet guests in a professional, friendly, and courteous manner.
Perform check-in and check-out procedures accurately and efficiently.
Verify guest identification and payment methods in accordance with hotel policy.
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