front office assistant

FRONT OFFICE ASSISTANT

Position Purpose

The Front Office Assistant is responsible for supporting front office operations by delivering professional, efficient and consistent guest services in accordance with corporate policies, brand standards and established Standard Operating Procedures sop. The role contributes to operational excellence and guest satisfaction while maintaining accuracy, compliance and professionalism at all times.

Key Responsibilities

• Conduct guest check in and check out procedures accurately and efficiently in line with sop.
• Handle guest inquiries, requests and feedback in a professional manner, ensuring timely resolution or escalation when necessary.
• Coordinate with Housekeeping, Engineering and other departments to ensure room readiness and service delivery.
• Process guest billing, payments and cash handling in compliance with financial controls and audit requirements
• Maintain accurate guest r...