Front Office Assistant

Company Description: Rainforest Athirapally is a luxury resort set within seven acres of pristine rainforest, in Athirapally, Kerala. Department: Front Office Experience: Minimum 2–3 years of experience in a front office role, preferably in a hotel or resort. Key Responsibilities: Welcome guests warmly and provide a professional check-in and check-out experience. Handle room reservations, cancellations, and guest inquiries efficiently. Answer telephone calls, emails, and other guest communications promptly. Provide guests with information about the resort, facilities, services, and nearby attractions. Coordinate with the Housekeeping, Maintenance, and Food & Beverage departments to ensure smooth guest service. Handle guest requests and resolve complaints in a courteous and timely manner. Process payments, maintain accurate billing records, and prepare daily reports. Maintain guest records and ensure confidentiality of guest information. Ensure the front desk and lobby area are clean, o...