Front Office Assistant

Company Description: Rainforest Athirapally is a luxury resort set within seven acres of pristine rainforest, in Athirapally, Kerala.

Department: Front Office

Experience:

• Minimum 2–3 years of experience in a front office role, preferably in a hotel or resort.

Key Responsibilities:

• Welcome guests warmly and provide a professional check-in and check-out experience.
• Handle room reservations, cancellations, and guest inquiries efficiently.
• Answer telephone calls, emails, and other guest communications promptly.
• Provide guests with information about the resort, facilities, services, and nearby attractions.
• Coordinate with the Housekeeping, Maintenance, and Food & Beverage departments to ensure smooth guest service.
• Handle guest requests and resolve complaints in a courteous and timely manner.
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