Front Office Agent

Responsibilities

• Welcome guests and ensure efficient friendly and professional service during checkin checkout and throughout their stay;
• Use elevated emotional intelligence to create personalized and memorable experiences that will excite and delight guests;
• Provide high standard of service to all hotel guests with a luxury attitude, anticipating and proactively attending to guest requests and event/activity bookings;
• Coordinate group arrivals (including welcome), departures and checkins and assist with activities during their stay;
• Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications

• Previous hotel front office receptionist experience preferable;
• Professional telephone manner and exceptional customer service skills;
• Excellent communication, interpersonal and time management skills;
• A friendly and positive ...