Front Office Agent (Fixed-Term Contract - 3 months)

Responsibilities

• Welcome guests and ensure efficient friendly and professional service during check-in check-out and throughout their stay;
• Use your elevated emotional intelligence to create personalised and memorable experiences that will excite and delight guests;
• Provide high standard of service to all hotel guests with your luxury attitude specifically anticipating and pro‑actively attending to guest requests and event/activity bookings;
• Co‑Ordinate Group arrivals (including welcome) departures and check‑ins and assist with activities during their stay;
• Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications

• Previous hotelfront office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication interpersonal and time management skills
• A friend...