Front Office Agent / Driver

About The Front Office Agent Position

We are looking for a responsible Front Office Agent who will be joining our reception team, acting as our company's ‘face’ and ensuring visitors are properly welcomed. Your duties will include coordination of all front desk activities according to daily checklists.

You should possess a pleasant personality and a dynamic professional attitude to achieve customer service and financial goals. You should also be able to deal efficiently with complaints and have a solid customer service approach.

Responsibilities

• Manage front desk day‑to‑day activities, ensure prompt replies to guest calls and requests, and resolve guest issues and complaints.
• Ensure timely and accurate check‑in.
• Maintain a prompt attendance and commitment to excellence in performance.
• Complete all training required by brand standards.
• Handle complaints and specific customer requests.
• Monit...