Job Description
Position Overview
The Front of House Manager is responsible for leading front-of-house operations, including team supervision, guest service standards, shift execution, and team development. This role is ideal for a high-capacity leader who thrives in a fast-paced environment, values people, and is committed to creating a positive culture for team members and guests alike.
Responsibilities
- Oversee all front-of-house operations during assigned shifts
- Train, coach, and mentor team members and team leaders to meet service and hospitality standards
- Ensure a high level of guest satisfaction by maintaining Chick-fil-A’s customer service standards
- Lead shift execution, including scheduling, break management, and labor efficiency
- Handle guest complaints or concerns with professionalism and urgency
- Coordinate with Back of House leadership to ensure smooth flow of operations
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