Front Desk Team Member

The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

Essential Job Duties and Responsibilities

• Interacts appropriately with patients, records information while greeting, checking‑in, checking‑out or scheduling appointments for patients, and conducts lobby checks to ensure organization and cleanliness.
• Serves as the gatekeeper for PCP and Specialists schedules, ensuring Top 40 patients are scheduled every 13 days.
• Utilizes computer equipment and programs to add new patient information, prints ou...