Job Description

The Hotel Front Desk Supervisor oversees daily front office operations, ensuring seamless guest experiences and efficient staff management. They act as the primary liaison between front desk agents and hotel management, handling escalated issues, staff training, scheduling, and ensuring adherence to brand service standards.

  • Requires 1-3 years of front desk or hotel operations experience, with previous supervisory experience highly preferred.
  • Proficiency in Property Management Systems (PMS), Marriott.
  • Exceptional conflict resolution, clear verbal/written communication, and the ability to multitask under pressure.
  • Training: Onboard and continuously train new front office agents on hotel systems, safety procedures, and brand standards.
  • Scheduling: Create and manage shift schedules to ensure adequate coverage during peak check-in/out times.
  • Mentorship: Act as a role model, providing daily direction, motivation, and per...

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