Front Desk Supervisor

Summary of Job: Supervise day to day operations and work activities of Front Office Agents at the Great Escape Lodge to ensure the highest degree of professionalism, customer service, and guest satisfaction.

Key Duties and Responsibilities:

• To ensure high level of positive guest comments
• Promote/sell in-house venues of hotel and waterpark
• Resolve guest concerns quickly, professionally, and effectively
• Continuous training of staff in Guest Service
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