Front Desk Supervisor

Overview

The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.

The Front Desk Supervisor will:

- Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly.

- Greet guests immediately with a friendly and sincere welcome.

- Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.

- Promote the Pyramid Hotel Group marketing program.

- Make appropriate selection of rooms based on guest needs.

- Non-verbally confirm the room number and rate.

- Require standing and continual mobility throughout front office area.

- Handle cash, make change and balance an assigned house ba...