Front Desk Supervisor

Overview

The Ontario Airport Hotel and Conference Center is seeking a highly motivated and experienced Hotel Front Desk Supervisor. Under new ownership, we are embarking on a dynamic renovation and rebranding journey, and we need a passionate, results-oriented individual during this thrilling phase of growth. If you have a passion for hospitality, excellent customer service skills, and strong leadership abilities, we would love to hear from you.

Responsibilities

• Supervise the front desk team, ensuring optimal staffing levels and efficient operations.
• Always provide the highest quality of service to the customer.
• Check guests in and out efficiently and in a friendly manner.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Bl...