Front Desk Staff

Job Description

Job Description

1. Greeting all visitors to the clinic, assessing their needs and guiding them to wait while the respective department is informed.

2. Handling all patient communications both external and internal with queries from online platforms as well as phone calls. This will involve handling appointments, case sheets, coordinating medicine shipment, communications with patients to handle all aspects of their stay in the city during treatment period. Both external and internal communications will involve emails, WhatsApp messages, phone calls.

3. Tracking appointments, rescheduling and maintaining consultation appointment register.

4. Tracking patient queries and responding within the specified timelines.

5. Maintain filing system and ensure that it is all up to date.

6. Updating various online forms and repor9ng to the management within the timelines.

7. Coordin...