Front Desk PM Shift

Position Summary The Front Desk Agent is the face of The Ashbrook Hotel, responsible for creating a warm, seamless, and personalized guest experience from arrival to departure.

This role blends hospitality, organization, and attention to detail to ensure every guest interaction reflects the hotel’s boutique standards.

Key Responsibilities Guest Experience Greet guests with a welcoming and professional demeanor Manage check-ins and check-outs efficiently and accurately Provide personalized recommendations for local dining, attractions, and services Anticipate guest needs and resolve concerns promptly to ensure satisfaction Front Desk Operations Manage reservations, room assignments, and special requests Answer phone calls, emails, and guest inquiries in a timely manner Process payments, verify billing, and maintain accurate guest records Coordinate with housekeeping and maintenance to ensure room readiness Administrative Support Maintain a clean, organized, ...