Front Desk Officer

People Perfect is looking for a professional and guest-focused Front Desk Officer to manage front office operations and ensure an exceptional guest experience. The ideal candidate will be responsible for handling check‑ins/check‑outs, guest inquiries, reservations, and maintaining accurate front desk records. This role requires strong communication skills, attention to detail, and the ability to deliver excellent customer service in a hospitality environment.

Job Responsibilities:

• Manage smooth guest check-in and check-out processes while following front office protocols.
• Register guests accurately, verify identification documents, process payments, and maintain billing records.
• Operate eZee PMS software for reservations, room status updates, guest profiles, and front desk operations.
• Welcome guests warmly, provide property orientation, and escort guests to their suites.
• Handle guest queries, complaints, and ...