Front Desk Officer

Front Office Operations

• Daily Operations and Staff Management:
  • Conduct daily pre-shift meetings to communicate objectives, updates, and operational changes to the Front Office team.
  • Train Front Office staff—including Front Desk Officers, Guest Service Associates, and Concierges—on policies, procedures, and best practices to ensure compliance and high performance.
  • Ensure confidentiality and integrity in handling sensitive guest information.
  • Update the G-drive and Cloudbeds system daily with relevant information and reports.
  • Inspect the Front Office area to maintain cleanliness and operational standards.
  • Oversee staff assistance with guest luggage, lobby door coverage, and maintain a sanitized and welcoming Front Desk area.
  • Ensure the Front Office team compiles and addresses Guest Reviews.
  • Complete and submit the Do Not Reserve or Out of Order Form to the Operations Manager for ap...