Job Description

Job Title: Front Desk Officer


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Job Location: Madrid, Spain

Department: Rooms Division

Reports to: Front Desk Manager & Operations Manager

Responsibilities
  • Welcome guests and efficiently handle check-in and check-out procedures.
  • Verify and process room reservations, cancellations, and modifications accurately.
  • Handle guest requests, questions, and complaints promptly and professionally.
  • Accurately process payments, including cash, credit cards, and digital payments.
  • Assist in luggage storage and retrieval.
  • Ensure every guest interaction is satisfactory and helpful.
  • Attend all trainings as prescribed by the management.
  • Wear clean, well-fitted uniforms with nameplate and observe proper grooming according to the standards set by the manage...

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