Front Desk / Night Auditor

Job Overview

We are seeking a professional and personable Front Desk Agent & Night Auditor to join our Front Office team. This role is vital in providing exceptional guest services during evening hours, ensuring smooth hotel operations, and maintaining a welcoming environment for all guests. The ideal candidate will possess strong communication skills, hospitality experience, and the ability to handle multiple responsibilities efficiently.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures
• Manage multi-line phone systems with professionalism and courtesy
• Handle guest inquiries, requests, and complaints promptly to ensure high satisfaction levels
• Perform night audit duties including balancing accounts, reconciling transactions, and preparing reports
• Maintain accurate records of guest information and reservations
• Ensure the front desk area rem...