Front Desk Manager at Best Western Plus

Elevate customer service as the Front Desk Manager at Best Western Plus Merritt Hotel in Merritt, BC. Oversee operations, supervise staff, and address guest needs on-site.
This role requires one to two years of experience and a college diploma or equivalent. You will develop policies, conduct training sessions, and manage events while ensuring excellent guest experiences. Strong communication skills and attention to detail are essential for this position.
Key Responsibilities:
• Develop and implement operational policies and procedures
• Supervise front desk staff and conduct performance reviews
• Address guest complaints and negotiate facility usage
• Prepare and execute marketing plans for hotel services
• Assist clients with special needs and establish work schedules
Requirements:
• 1-2 years of experience in a relevant role
• College diploma or equivalent experience
• Excellent oral communication skills
• Strong attention to detail for tasks
•...