Front Desk Lead

RESPONSIBILITIES

: Front Desk Customer Service
Ensures that guests and members are warmly greeted and promptly assisted.Ensures incoming calls are answered in a professional and efficient manner.Supervises point of sales system operations.Ensures proper member check-in procedures are followed.Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve.Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations.Immediately reports or escalates to management any unsafe conditions or emergency situations.
Club Operations and Administration 
Supervises the front desk and retail operations.Keeps front desk and lobby neat and clean at all times.Monitors retail goals and ensures club is on track to meet and exceed assigned goals.Calls all past due members with Front Desk Representatives regarding late dues and down payments.Partners with the maintenance and ...