Front Desk Lead

Job Summary and Responsibilities

As a Front Desk Lead at Family Practice Associates - Ooltewah, you will be the welcoming face and voice of our clinic, overseeing front desk operations and ensuring a smooth, positive patient experience.

Every day you will manage reception, schedule appointments, handle calls, guide check-in/out, and delegate tasks, ensuring clear communication and efficient team performance.

To be successful, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency; your leadership, compassionate approach, and dedication to excellence are paramount.

Act as a team lead to schedule work and ensure timely and accurate billing activities.

Coordinate with clinical staff to obtain charge information for all patients.

Act as a resource for Practice Managers and Physicians with denials and coding questions.

Code procedures performed and diagnosis on ch...