Job Description

Job Description

  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information
  • Accurately document and update records in required systems
  • Follow up in a timely manner to ensure customer satisfaction
  • Understand all programs, systems, and procedures necessary to perform job effectively
  • Where applicable, communicate with customers to attempt to bring resolution
  • Communicate feedback and progress to management
  • Maintain diplomacy and tact when dealing with upset or escalated calls
  • Escalate customer complaints and/or calls through the appropriate channels to management
  • Provide feedback to management concerning possible problems or areas of improvement
  • Make recommendations to implement improved processes
  • Perform other duties as assigned by management

    • Mail room function – Notification and keeping records of sent and rec...

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