Front Desk Administrator - Geely

The Front Desk Administrator serves as the primary gatekeeper and data integrity specialist for the service department. The core purpose of this role is to decouple administrative data entry from the sales process, ensuring the service flow begins with high organization and accuracy before a vehicle reaches an Account Manager. This role is critical in reducing operational bottlenecks and allowing the account managers’ team to focus on revenue-generating consultations.

Duties & Responsibilities:

Database Management & Data Integrity

• Efficiently code and update customer profiles and VIN data, specifically for new and cross-dealer vehicles.
• Ensure centralized and consistent coding to maintain a clean CRM database for marketing and service reminders.
• Eliminate data fragmentation by maintaining high standards of entry in the Dealer Management System.

Appointment & Fl...