Freshers & Experienced - BPO/Voice Process

We are looking for enthusiastic individuals to join our BPO/Voice Process team. This role is suitable for both freshers and candidates with up to 4 years of experience who are eager to start or advance their careers in customer service.

Responsibilities

• Handle inbound and outbound calls efficiently and professionally.
• Resolve customer queries and issues with a high level of customer service.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and customer satisfaction.
• Provide feedback on call processes and suggest improvements.

Skills and Qualifications

• Excellent verbal and written communication skills in English and local language.
• Strong listening skills and the ability to empathize with customers.
• Basic computer skills and familiarity with MS ...