Job Description

Responsibilities

Resolving issues, empowering customers — one solution at a time.


A customer-focused role dedicated to delivering fast, reliable technical support while turning challenges into solutions. This position combines problem-solving, clear communication, and a passion for helping customers to ensure every interaction adds value.

  • Take ownership of customer issues and ensure they are resolved efficiently and effectively;
  • Diagnose and troubleshoot hardware and software problems to identify appropriate solutions;
  • Escalate unresolved issues to the appropriate internal teams, following standard procedures;
  • Communicate clearly and professionally with customers, adjusting to their technical level and pace;
  • Provide accurate information about products and services, following established support guidelines;
  • Ensure timely resolution of issues while maintaining hi...

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