Freelance Desktop Support Engineer

<b>Job Summary (List Format) Desktop Support Engineer (L1)</b><br /> <br /> - Provide onsite and remote desktop support to end users, including executive/VIP level, on Windows and Mac platforms.<br /> - Troubleshoot and resolve issues related to desktop systems, operating systems (Windows 7/8, OS X), Microsoft Office (including O365 and Office 2011), and printing.<br /> - Support and maintain end user devices: desktops, laptops, mobile devices (iPhone, iPad, Android), and video conferencing units.<br /> - Collaborate with Service Desk, Data Center, and Network Infrastructure teams for break/fix and support functions.<br /> - Install, upgrade, and maintain desktop equipment and associated infrastructure.<br /> - Run diagnostic tests, perform proactive maintenance, and remove malware/spyware from user systems.<br /> - Respond to technical support requests via phone, email, service tickets, and in-person; document and track i...