FRAUD SPECIALIST

The Fraud Specialist is responsible for identifying, preventing, and managing fraudulent activity across orders and payments. This role works closely with customer support, operations, and finance.This is a specialist role, not general CS.

Core Responsibilities

• Review flagged orders for potential fraud


• Evaluate customer accounts, order behavior, and risk signals


• Place orders on hold, cancel, or release based on risk assessment


• Handle US chargebacks end-to-end (Visa, Mastercard, Amex)


• Prepare and submit chargeback representment when applicable


• Maintain chargeback ratios within acceptable thresholds


• Work with CS agents on fraud-related customer inquiries


• Identify fraud trends and recommend prevention improvements


• Coordinate with payment processors, banks, and fraud tools

Required Skills & Exper...