Food Delivery Account Representative - Valenzuela

Caldwell Communications Consultancy Philippines

Job Description

A Food Delivery Account Representative assists customers, delivery partners, and merchants with issues related to food delivery services. The role involves handling inquiries, resolving order problems, and ensuring a smooth experience for users of the food delivery platform through chat, email, or phone support.

Key Responsibilities

• Respond to customer, rider, and merchant inquiries regarding food delivery orders.
• Assist with issues such as missing items, order delays, cancellations, refunds, and payment concerns.
• Provide information about menu options, delivery status, promotions, and account concerns.
• Coordinate with restaurants, delivery riders, and internal teams to resolve order-related problems.
• Process refunds, replacements, or compensation according to company policies.
• Document customer interactions and update records in the CR...