FNB Community Advisor

Overview

Provide excellent service to customers by ensuring prompt service, understanding their needs and processing their requests. This is a 12-month hourly rate contract based at FNB Alternative Channel (Pick ’n Pay Initiative).

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and explain processes and requirements clearly.
• Ensure compliance with rules and processes with attention to detail.
• Educate customers on the correct banking platform aligned with their needs.
• Connect with customers by living up to the brand promise of “how can we help you?”
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions.
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