Fnb community advisor

Overview

Join FNB as a Points of Presence (POP) Community Advisor. This 12-month hourly rate contract role delivers excellent customer service by promptly addressing needs and processing requests, contributing to business growth through exceptional customer experiences, and supporting sales and service delivery to FNB standards.

Responsibilities Serve customers promptly and professionally, ensuring their needs are understood Deliver an excellent customer experience aligned to Balanced Scorecard service standards Achieve net profit growth through effective sales and service support Manage the migration of customers from traditional transactions to self-service and digital channels Grow the active customer account base and expand overall client engagement Identify and maximise cross-sell opportunities to strengthen customer relationships Track, control, and influence sales activities to achieve targets Track, control, and influence service activities to improve service efficienc...