FNB Community Advisor DHA

Job Description

Welcome to FNB. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested.

This is a 12 month fixed term contract (Department of Home Affairs Initiative).

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and explain processes and requirements simply.
• Ensure compliance with rules, processes, and attention to detail.
• Educate customers on the correct banking platform aligned with their needs.
• Analyse customer da...