Fnb community advisor dha-3

Overview

Deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including e Channels and self-service). Ensure interactions align with policies, processes, and service standards. This is a 12-month hourly rate contract within the Department of Home Affairs initiative.

Responsibilities Build and maintain strong relationships with clients. Provide a positive customer experience by being helpful and attentive to transactional needs and expectations. Explain processes and requirements in a simple and clear manner. Ensure compliance with rules and processes; maintain attention to detail. Educate customers on the correct Banking platform aligned with their needs. Engage with customers by living up to the brand promise of how can we help you? at all times. Analyse customer data and recommend tailored solutions. Achieve sales results by pr...